Refund policy

Return and Refund Policy

To start a return, you can contact us at bahar.abd.elahi92@gmail.com. Once we review your request, we'll handle it in one of these ways based on the shipping company and sender:

Option 1:

We want you to feel confident shopping with us! Our return and refund policy is designed to be clear and fair, following HyperSKU’s guidelines for all orders fulfilled through our store.

1. Damaged or Defective Products

If you receive a damaged or defective product, you are eligible for a full refund (including product and shipping costs) or a free reshipment.
Requirements:

  • Request must be made within 7 days of delivery.
  • You must provide proof of damage or defect (photo or video), including the shipping slip and barcode.
  • Please note: Scratches and dents are not covered under the damage policy.

2. Missing, Incorrect, or Stolen Products

If your order is missing items, contains incorrect products (wrong size or type), or is lost/stolen:

  • You are eligible for a refund or free reshipment.
  • If only one product is missing or incorrect, please provide a photo of all items received along with the shipping label.
  • If the entire parcel is lost (marked delivered but not received), proof of your refund to the customer is required (such as a screenshot).

3. Long Shipping Times

If your order is shipped using HyperSKU-branded shipping (HyperSKU Standard, Economy, Expedited, or Ground Shipping) and arrives 30+ days after the estimated shipping time, you are eligible for a refund or reshipment.
Orders shipped with unbranded shipping options are not eligible for aftersales service.

4. Delivery Failures

If a delivered parcel is unclaimed, has an incorrect or insufficient address, or is undeliverable due to missing details:

  • The parcel will be returned to a local processing center.
  • Within 7 days of the original delivery, you may request a redelivery for a fee of $15 per parcel (the new address must be within the same country).
  • If the second attempt fails or you do not respond within 7 days, the parcel will be discarded and aftersales service will not be available.

5. Customized Products

  • All custom-made product orders are non-refundable once payment is made, for any reason.
  • If there is a clear quality issue, you may request a remake.

6. Exclusions and Limitations

  • Orders shipped to remote areas or PO Boxes are not eligible for aftersales service.
  • If a customer refuses the parcel, aftersales service is not available.
  • Shipment issues caused by force majeure (natural disasters, strikes, war, etc.) are not covered.

7. Processing Times

  • Refunds are processed within approximately 7 business days after approval and are returned via the original payment method. The time for funds to appear may vary depending on your payment provider. Transaction or handling fees charged by your provider are not covered.
  • Reshipments are processed within 3 business days following approval. The shipping method may differ from the original, and you will receive an updated tracking code.

For more details or to submit a claim, please review the official HyperSKU Aftersales Policy.

 

Option 2:

This refund policy is to be used as a resource by dropshippers who work with CJdropshipping.com (“CJ”).

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY.

CJ offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to CJ if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, CJ will make a refund, resend, or accept the return for any of the following cases:

For more details or to submit a claim, please review the official https://cjdropshipping.com/dispute-policy.html

 

Option 3:

Refunds

Consumer Products Innovations will issue refunds only in cases where Zendrop is at fault. Below are the updated refund guidelines:

Subscription Products:
Consumer Products Innovations is not required or obligated to provide refunds for any subscription products. However, in certain circumstances, Consumer Products Innovations may consider refund requests on a case-by-case basis, solely at its discretion.
 
Order Refund Policy:
 
Order Delays: If an order lacks tracking information, is in transit, pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), Zendrop will offer a refund or resend the product at Zendrop’s expense. Exceptions apply to certain shipping methods and destinations.
 
Delivered Orders: Zendrop will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for refund or replacement.
 
Damaged Products: A full refund or replacement is provided for items that arrive damaged. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to Zendrop for approval prior to a refund being issued.
 
Incorrect or Missing Products: A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Zendrop for approval prior to a refund being issued.
 
Order Cancellation: A full refund is available for orders canceled before processed and shipped by our warehouse. However, certain orders, such as Print on Demand (POD) and preorder inventory orders, cannot be canceled after payment.
 
 Important Notes: Refunds and replacements will only be issued if Zendrop is responsible for the issue. If Zendrop is not at fault, refunds or replacements will not be granted.

For more details or to submit a claim, please review the official https://www.zendrop.com/terms-and-conditions/